Terms of Sale

CUSTOMER PROMISE

Rider safety is fundamentally important to us: if a product is unsafe, we won’t sell it – it’s as simple as that. We only stock e-scooters that have been tested and approved by our expert technical team.  

Helping millions of people to commute in a new innovative way. Say goodbye to traffic, delays, and uncertainty. Don’t “Pollute” choose “GottaScoot” for your Electric Kickstart Scooter requirements.

TERMS OF SALE

If you change your mind after buying from GottaScoot in respect of online, mail or telephone orders only and want a refund, you have up to 14 days after recieving the product/s to let us know, and another 14 days to return the product/s to GottaScoot. You will need to return the product/s to us before we can provide a refund.

We advise you to return any product/s insured, tracked and signed for, we cannot be held repsonsible for any damage to packaging or product/s returned by you and as such a reduction in the retail value of the product/s will be applied.

To initiate the return process you need to contact us at returns@gottascoot.co.uk
You will need to include your order number and the reason for the return of product/s in your email. 
GottaScoot will issue you with a RMA (Return Merchandise Authorisation) number.

To obtain a complete refund, the product/s must be returned in an “As new” condition with all original components included in their original packaging. “As new” condition is defined as unridden, please note for all (less than 1km logged on the scooter’s odometer). “As new” condition also defines original packaging undamaged.

Once your product/s are received by us, we will review your return/s. Any missing parts or damage will result in a reduction in the retail value of the product/s and will result in an equivalent deduction in your refund amount. 

None of this affects your statutory consumer rights.

WARRANTIES AND GUARANTEES

Manufactures standard warranty will apply.

REPAIRS AND REPLACEMENTS

At Gottascoot we will seek to repair or replace any faulty items that are supplied by us within warranty periods.

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